FAQ

For those patients with a valid Medicare card we are currently Bulk Billing your appointment with the doctor.

There may be an out of pocket cost for any minor procedures, however, you will be able to claim with Medicare rebate straight away.

**Bulk Billing telehealth available for eligible patients under the Government Telehealth COVID 19 guidelines, all other patients can access Telehealth at normal fee.

We understand that sometimes it is not possible for you to attend an appointment. We ask that you please cancel a booked appointment at least 2 hours in advance so that we can accommodate someone else who needs our attention.

We try our best to book you in with your preferred doctor at every appointment. However, unfortunately, the same doctor may not be available on the day of your visit. You can choose to wait for an appointment with your preferred doctor or you can have an appointment with another doctor who will have access to your full medical history and treatment notes.

If you are unable to come to the practice, please contact us and we will discuss your situation with your GP. Home and telehealth visits are offered solely at the discretion of your doctor.

We appreciate that at times you may need to speak to your doctor. However, our doctors are usually consulting patients who have booked appointments and they strive to provide reduced waiting times and timely care to patients at the practice. As a result, it is not always possible to put you straight through to your GP. You are welcome to leave a message and the doctor will call you back at the soonest available time, depending on the urgency of your request. We encourage all patients to make an appointment online and discuss any health issues in person with their doctor.

When you undergo any tests at our practice, the results are returned to your GP and referring physician. All test results will be carefully reviewed by your GP. If the results are normal and no further action is required, you may not hear from us. If the test results require follow-up, you will receive notification by SMS or telephone call to make an appointment to see your doctor. For privacy reasons, test results cannot be given out over the phone. If you wish to discuss your test results with your GP regardless of the outcome, please book an appointment online. This will ensure you receive accurate results and understand their relevance to your health.

Your medical records are confidential. They are stored securely and can only be accessed by clinicians and care providers in the practice. If you wish to obtain a copy of your medical records, please complete a request form and submit it at reception along with a copy of your photo ID and other essential paperwork. Please note, there may be an administrative fee for the release of medical records to you or another medical practice. Medical notes and test results can be released to you or to third parties only with your signed consent.

For consultation bookings, our practice sends out a computer-generated SMS reminder (provided you have given consent for this service). We also have an SMS reminder service for routine tests and annual health checks.

We value feedback from our patients and use it to continuously improve our services. Customer feedback forms are available in our waiting room and you can fill one in and leave it in the box at reception. You can also speak to the practice manager directly with any complaints or concerns. If you are unhappy with the quality of care provided at our practice.